FAQS - Frequently asked Questions
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Product Care Information
Q: Do your products have special washing instructions?
A: All of our products are machine washable on a gentle cycle. Per the fabric manufacturer, it is recommended to use a powdered detergent.
Product Sizing Information
General Product Information
Q: Do your products help with sound of the plastic ostomy bag?
A: Because the pouch is securely in an inner pocket, it is not moving around and thus, plastic noise is lessened. Also, because the pouch is now covered by fabric on each side when it is placed in the inner pocket, there is no rubbing against the skin.
Q: Do you still have to wear an ostomy belt with your products?
A: This is personal preference. Some customers have found they don't need a belt anymore with our products while others have found that a belt gives them extra support in addition to the pocket.
Q: Does the waistband of your products constrict flow of the stoma?
A: We have not made our fabric or waistband so tight that it constricts the stoma as it is important for output to be able to flow.
Q: Do you have products specifically designed for children?
A: We currently do not have products that are made specifically made for children. However, our Classic Wrap, Swim Wrap, and several underwear styles come in small sizes starting at XS and could be a good choice for a child or a small teen (please refer to our Fit Guide for sizing).
Q: Is the material of your products tight like Spandex?
A: It is not.
Q: Do you have an exercise belt?
A: We do not have a product that is labeled as such, but our Classic Wrap is used by many for exercise. Many people love it because it gently, yet securely, keeps your bag in place so that you can go about your activity. If you enjoy rigorous exercise such as running, jogging, biking, etc., simply use the Classic Wrap in one size smaller than you would normally wear.
Q: How can waste exit the stoma if the wrap is compressing the pouch against the body?
A: The material is a micropoly/elastane blend which has enough stretch to move with you as your pouch fills. It is not so tight that it constricts your stoma.
Q: Are your products breathable in the summertime?
A: All of our products are breathable. The micro/poly products are treated with a "wicking" finish so that moisture is pulled away from your body. The cotton products naturally breathe.