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Privacy Policy

Internet Privacy Policy
Effective Date: 26 November 2013

Purpose of the Privacy Statement
This web site (“ostomysecrets.co.uk”) is owned and operated by ConvaTec Inc. on behalf of the ConvaTec Group of companies which shall include ConvaTec Healthcare D S.a.r.l. (and all its direct and indirect subsidiaries), Boston Medical Device Inc. (and all its direct and indirect subsidiaries) and Amcare Limited (and all its direct and indirect subsidiaries)  hereinafter “We”.  We respect the privacy of visitors to this website and understand that information about you, your health, and your health care is sensitive. Except as otherwise provided by this website's Internet Privacy Statement, we will not sell, rent or give away your personally identifiable information to any unrelated third party without your permission.

We developed this Internet Privacy Statement to provide information about our practices regarding the collection, use, and disclosure of information that you may provide when you visit this website.

We encourage you to read this Internet Privacy Statement before using this website or submitting information. By using this website, you acknowledge that you understand and agree to the terms of the Internet Privacy Statement.

Information Voluntarily Provided by Users
You can visit much of the website without telling us who you are or providing us with other personally identifiable information. Some areas of the website allow you to contact us to ask questions or provide comments. When you communicate with us and request a response, we ask for your name and contact information. We intend to let you know how we will use such information before we collect it from you; if you tell us that you do not want us to use this information to make further contact with you beyond fulfilling your requests, we will respect your wishes.

We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, personal interests, etc., when you visit our websites or before you place an order online or by phone. We may also collect information from your online profile, when you contact us, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone.

Use and Disclosure of Your Personally Identifiable Information That You Provide Voluntarily
We may personalize and customize this website for certain visitors.
If you provide information about yourself via a contact form, you may find it customized with references to products and/or services that we believe may be of interest to you, based on your previous interactions and information you have provided to us.

If you do provide us with personally identifiable information, such as your name, postal address, e- mail address, telephone number, or other information such as your education level, or personal medical information, you agree that we may contact you through a variety of means such as postal mail, phone, or e- mail to provide you with information we believe may be of interest to you unless you opt-out of this service by contacting us as indicated below.

Except as otherwise provided by this website’s Internet Privacy Statement, we will not sell, rent or give away your personally identifiable information to any unrelated third party without your permission. In addition, as stated in the Transfer of Control section, your personally identifiable information may be shared with actual or potential parties to a contemplated transaction where we decide to reorganize or divest part or all of a business or a line of our business, without obtaining your consent or without any further notice to you. In such circumstances, we will seek written assurances that personally identifiable information submitted through this website will be protected appropriately.

Use and Disclosure of Non-Personally Identifiable Information

We may use your personal information in the following ways:
•    To process and fulfill your order, including to send you emails to confirm
      your order status and shipment
•    To communicate with you and to send you information by email, postal
      mail, telephone, text message, or other means about our products,
      services, contests, and promotions, unless you have directed us not to
      contact you with promotional communications
•    To administer and fulfill our contests and other promotions
•    To help us learn more about your shopping preferences
•    To help us address problems with and improve our site design, products
      and services
•    To enhance your shopping experience
•    To analyze trends and statistics
•    To protect the security or integrity of our websites and our business
•    To contact you if necessary

You always have the choice not to receive marketing information or calls. For instructions on opting out, please see the section entitled, “Update and Correction of Personally Identifiable Information”.

We will not treat as confidential any information that you provide that is not personally identifiable, such as questions, comments, ideas, or suggestions. You should be aware that we will be free to disclose through any means and use for any purpose such information in its sole discretion.

By providing such information to the Ostomysecrets website you understand and agree that no relationship has been created between us and you, and we have no obligation to you whatsoever regarding that information.

Update and Correction of Personally Identifiable Information
You may contact us to update or correct much of your personally identifiable information that you provide to us through the website other than the limited information described below under the Regulatory Requirements section, or to opt-out from our mailings and other services that you may have requested. To do so, access your information at Ostomysecrets website, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile or please contact us at (UK) 0800 282 254 (IE) 1800 721721.

Security
We take reasonable precautions to maintain the protection of personally identifiable information collected through this website and used in accordance with this Internet Privacy Statement. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

When you enter your personal information on our websites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https".

In addition to technical safeguards, we also use physical controls and procedures to safeguard your personally identifiable information. However, we cannot guarantee that it is completely secure from people who might attempt to evade our security measures or intercept transmissions over the Internet.

Use of Cookies
We may store some information on your computer using a technique your browser supports called "cookies". The cookies are used for a variety of purposes, including but not limited to: helping you login (e.g., remembering your user name if you register or login); remembering some of your customised user preferences; helping us better understand how people use our website; and to helping us improve our website. In some cases, this information will help us tailor content to your interests or help us avoid asking for the same information when you revisit our website. The cookies set by our websites are used only by our websites. To disable or limit the use of cookies, please refer to the options provided by your Internet browser. If you do so, however, some pages on this website may not work properly.

Web Beacons
A Web Beacon is a clear GIF (Graphics Interchange Format) image or pixel tag that companies place on their websites to allow an Internet advertising or audience measurement company to help them analyze their advertising campaigns and general usage patterns of visitors to their websites. We use Web beacons on some of its websites. Except as otherwise described in this website’s Internet Privacy Statement, we will not sell, rent or give away your personally identifiable information to any unrelated third party without your permission.

Web Server Logging and IP Addresses
With or without cookies, our website keeps track of usage data, such as the source address that a page request is coming from (i.e., your IP address, domain name), date and time of the page request, the referring Web site (if any), and other parameters in the URL (e.g., search criteria). We use this data to better understand website usage on the whole and to determine which areas of our website users prefer (e.g., based on the number of visits to those areas). This information is stored in log files and is used by us for statistical reporting.

Transfer of Control
Circumstances may arise where we decide to reorganize or divest part or all of our business or of a line of our business, including our information databases and websites, through a sale, divestiture, merger, acquisition, or other means of transfer. In any such circumstance, personally identifiable information may be shared with, sold, transferred, rented, licensed or otherwise provided or made available by us or on our behalf to actual or potential parties to, and in connection with, the contemplated transaction (without your consent or without any further notice to you). In such circumstances, we will seek written assurances that personally identifiable information submitted through this website will be protected appropriately.

Regulatory Requirements
If you contact us regarding your experience with using any of our products, we may use the information you provide in submitting reports to the National Health System, other government agencies or other regulatory authorities, and as otherwise required of us by law or governmental audit. We may also use the information to contact your healthcare professional to follow up regarding an unexpected event involving the use of any one of our products. You understand that in order to comply with the law, we may not be permitted to comply with your request to amend or remove personally identifiable information that was provided to us by a healthcare professional or a consumer regarding an adverse event or reaction involving medicine, medical products or medical devices.

Law Enforcement
In rare situations, we may be required by court order or other legal or regulatory process, or as otherwise required by law to divulge personally identifiable information to law enforcement authorities, the courts, or regulatory authorities. We will cooperate in responding to such requests, in accordance with the regulatory or legal process, and will take appropriate measures to ensure that the requester understands the sensitive nature of any health-related personally identifiable information they receive.

Privacy Policies Governing Linked Websites
As a convenience to our visitors, the Ostomysecrets website contains links to other websites that may offer useful information. The Internet Privacy Statement described here does not apply to your use of those other websites. Before using the linked websites, please review their Internet privacy statements to understand how they use and protect personally identifiable information.

Changes in Our Privacy Statement
We may at any time revise this Internet Privacy Statement by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the most current privacy statement.


Online Privacy for Children


Children Under the Age of 16
Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at (UK) 0800 282 254 (IE) 1800 721721.

Questions
If you have any questions about the Ostomysecrets website Internet Privacy Statement or other aspects of privacy on our website, please contact us at (UK) 0800 282 254 (IE) 1800 721721.